Post by tommarley on Jun 5, 2018 13:48:53 GMT -8
1 PR + 1 commercial guests, and 20 Friends and Family
1. Tom (1 commercial client + 4 of Doug's)
2. Kira (Emily + 4)
3. Brier (commercial PR)
4. Donald (4)
5. Doug (8)
Bus: Brad
BBQ: Damon
Great friends and family float! Both Emily and Doug are checked off and ready to guide.
The weather turned while we were on the river, so we started pushing hard for takeout since everyone was getting cold.
HUGE props to Brier for taking that private raft which included an elderly woman who needed a LOT of assistance (she had multiple prior brain injuries, showed up in a wheelchair, and required assistance walking and getting in and out of the raft) and her very tiny granddaughter. Brier took great care of them and they had a wonderful time! The woman and granddaughter got EXTREMELY cold when it clouded over on the trip, and required a lot of extra attention at the takeout.
The woman was bordering on hypothermic -- she couldn't even unbuckle her own PFD.
While the family was swaddling the elderly grandmother, they asked Brier if they could get anything warm to feed her.
Issues:
Brier approached BBQ Master Damon and asked there was any warm bread, but since the trip was a bit early (bad weather = fast trips), there was no bread toasted yet. After Brier informed the family, Damon took a personal affront and called Brier over to yell at him about being unprofessional, and there were customers eating nearby (certainly within earshot).
Top guides (like Brier) are focused on customer satisfaction 100% of the time, and when there is a client on the verge of hypothermia, we will do everything we can to assist. When we need support from our support staff (Damon), they need to put clients first and not let personal feelings or grudges get in the way, and NO employee of Blue Sky should ever start an argument in front of our clients.
Damages:
The I-beam in one of the 16-footers (#20) blew at put in, when the floor wasn't even hard and the bleeder valve wasn't bleeding. We think it may have been sitting on a root or rock that put extra pressure on the I-beam, or perhaps there was a spot that was previously weakened.
1. Tom (1 commercial client + 4 of Doug's)
2. Kira (Emily + 4)
3. Brier (commercial PR)
4. Donald (4)
5. Doug (8)
Bus: Brad
BBQ: Damon
Great friends and family float! Both Emily and Doug are checked off and ready to guide.
The weather turned while we were on the river, so we started pushing hard for takeout since everyone was getting cold.
HUGE props to Brier for taking that private raft which included an elderly woman who needed a LOT of assistance (she had multiple prior brain injuries, showed up in a wheelchair, and required assistance walking and getting in and out of the raft) and her very tiny granddaughter. Brier took great care of them and they had a wonderful time! The woman and granddaughter got EXTREMELY cold when it clouded over on the trip, and required a lot of extra attention at the takeout.
The woman was bordering on hypothermic -- she couldn't even unbuckle her own PFD.
While the family was swaddling the elderly grandmother, they asked Brier if they could get anything warm to feed her.
Issues:
Brier approached BBQ Master Damon and asked there was any warm bread, but since the trip was a bit early (bad weather = fast trips), there was no bread toasted yet. After Brier informed the family, Damon took a personal affront and called Brier over to yell at him about being unprofessional, and there were customers eating nearby (certainly within earshot).
Top guides (like Brier) are focused on customer satisfaction 100% of the time, and when there is a client on the verge of hypothermia, we will do everything we can to assist. When we need support from our support staff (Damon), they need to put clients first and not let personal feelings or grudges get in the way, and NO employee of Blue Sky should ever start an argument in front of our clients.
Damages:
The I-beam in one of the 16-footers (#20) blew at put in, when the floor wasn't even hard and the bleeder valve wasn't bleeding. We think it may have been sitting on a root or rock that put extra pressure on the I-beam, or perhaps there was a spot that was previously weakened.